Colville Search respects your privacy and will not sell or make available in any way your personal information, except where specific permission has been given, or in order to comply with any legal obligation. The nature of the services provided by Colville Search means that we may obtain certain information about you. This statement sets out the principles governing our use of your data. By registering to use our services and by using the Colville Search website generally, you agree to this use of your data. Our general guidelines regarding the use of your data are as follows: 

When you use certain areas of the website, such as to register to receive our e-newsletter or to fill out an enquiry form, we will ask you to provide certain data, such as your contact details, which may include your name, address, e-mail address and phone number. We may also ask for information about you by correspondence over phone, e-mail or otherwise. We will store this data and use it to contact you to carry out our obligations arising from any contracts entered into between you and us, provide you with details of, or changes to, our services and for the normal use and improvement of the website, unless you have asked us not to do so. 

With each of your visits to our website we may automatically collect information to enable us to monitor and improve our website, including domain name and IP address, browser type and version, time zone setting, operating system and platform, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and the details of the website you came from.

Our website may, from time to time, contain links to and from other websites. We are not responsible for their data policies or procedures or their content. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our site and allows us to improve our website. Cookies contain no personal details about you and they can be disabled by changing your browser preferences. Google Analytics is also used to track website trends without identifying individual visitors. The cookie used by Google Analytics stores information such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to Colville Search.

All information you provide to us is stored on our secure servers. We endeavour to take all reasonable steps to protect your personal data but unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of any data you disclose to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any details that you provide to us from which we can identify you are protected by the General Data Protection Regulation (GDPR), which came into full effect on 25th May 2018. This framework is designed to protect your data. GDPR requires that information gathering is carried out in a concise, informed and unambiguous way and your consent must be freely given. Our ‘sign-up forms’, both electronic and physical, are designed to ensure the user understands that they are signing up to electronic communications and marketing campaigns from Colville Search. By signing up to the Colville Search database, individuals are agreeing that we have a lawful basis for collecting and processing personal data. Unless otherwise instructed we will hold this information for ten years, at which point you will be contacted to reconfirm your subscription.

GDPR also stipulates you have the right to ask us not to process your personal data for marketing purposes and the individual’s ‘right to be forgotten’. To this end if you do not wish to receive any further emails from us please use the "unsubscribe" link found in all email communications. Alternatively send your unsubscribe request to emma@colvillesearch.co.uk Please allow a few days for the request to process. 

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to emma@colvillesearch.co.uk.